Delivery & Return Policy

Teentoy.in has specific delivery and replacement policies that customers should understand before placing an order. These policies explain the available payment methods, order processing, delivery timelines, and conditions for product replacement.

Replacement Policy

Returns are not available at Teentoy, but we have a replacement policy. If a buyers receives a wrong or defective product, they should

contact our service team at +91 7449848652. For an eligible case, the product may be replaced rather than returned. To request a replacement, the customer must provide photos or a video of the parcel and the wrong or defective product for verification. Approved replacement requests are processed according to the applicable replacement terms.

Delivery Across India and Overseas

Teentoy.in delivers orders across India and to selected international destinations, subject to service availability. International orders may have different payment and delivery requirements. Orders are shipped in discreet packaging without unnecessary product details on the outer package.

Payment Options in India

Available payment methods may include Cash on Delivery (COD), online payments, bank transfer, and other payment options, depending on the order and delivery location. For Cash on Delivery orders, any applicable order-value limits and service availability may vary by location.

Order Processing and Shipment Tracking

Customers can place orders directly through Teentoy.in or contact our support team at +91 7449848652 or teentoy.in@gmail.com for assistance.

Customers should provide accurate delivery details, mobile numbers, order information, and payment details where required. Once the order and required payment information are confirmed, the order will be processed for dispatch. Orders are delivered through available courier services according to the customer’s location. 

Delivery times may vary depending on the destination, courier service, order processing, and other operational circumstances.

Reporting a Wrong or Defective Product

Buyers should report a wrong or defective product within 48 hours of receiving the order.

If the problem is not reported within the applicable timeframe, the replacement request may not be accepted. Customers may be asked to provide photographs or video evidence to help verify the issue.

Replacement Instead of Refund

For an eligible wrong or defective product, Teentoy may provide a replacement instead of a monetary refund, subject to verification and the applicable replacement policy.

Damage Caused by the Customer

If a product is received in proper condition but is subsequently damaged due to accidental damage, misuse, improper handling, or failure to follow the applicable care instructions, the issue may not qualify for replacement.