Thank you for shopping with us. We appreciate your business and aim to provide a smooth experience. Please read the following Refund and Cancellation Policy before placing an order.

1. Order Cancellation

  •       You can cancel your order within 24 hours of placing the order.
  •       For cancellation, please contact us at +91 7449848652 and provide your order number.
  •       If your orders that have already been shipped, then it cannot be cancelled.

2. Refund Policy

  •       Refunds may be considered only in the following situations:
  •       If you received a defective or damaged product.
  •       If the product received is significantly different from its description.
  •       Refund requests must be submitted within 7 days of placing the order.
  •       To request the refund, please email teentoy.in@gmail.com with your order number, the cause for the request, and relevant photographs or other supporting information.
  •       Refund requests are subject to verification and approval.
  •       Once an eligible refund is approved, it will be processed to the original payment method within 7–10 business days. The time taken for the refund to appear in the buyer’s account may also depend on the relevant bank or payment provider.

3. Non-Refundable Items

The following items are generally not eligible for a refund:

  •       Products that have been used, damaged after delivery, or are not in their original condition or packaging, except where the issue is due to a defect or incorrect fulfilment.
  •       Products purchased under a sale or promotional offer, unless otherwise stated in the applicable offer or policy.

4. Return Process

  •       Depending on the nature of the issue, buyers may be required to return the product for verification.
  •       If a return is required, our support team will give the relevant instructions.
  •       Return shipping charges, where applicable, are generally the customer’s responsibility unless the product was defective, damaged on arrival, or incorrectly supplied.

5. Contact Us

If you have any questions regarding this Refund and Cancellation Policy or would like to submit a cancellation or refund request, please contact us:

📧 Email: teentoy.in@gmail.com
📞 Phone: +91 7449848652